Transfer my Home Care Package

If you already have a Home Care Package but are unhappy with the service or the excessive fees, you can transfer it to The Care List. Here's how to lower your fees and take complete control.

1. If you're not happy with your current home care services you can change your Provider.

You, the client, have been personally allocated a Home Care Package by the Government, NOT the Provider. The money follows you and you can take your package to any Provider that can give you that level of care.
Once you give your old provider notice, it can take up-to 70 days for the old provider to transfer any remaining funds in your account. However, The Care List will continue to provide you services as if these funds have already been received.

2. You need to tell your current Provider (in writing) that you are going to move to The Care List.

Make sure you ask your Provider for a complete account of your home care package. You will also need to tell My Aged Care by calling 1800 200 422. They will give you a Referral Code that you need to give to The Care List. A Home Care Package referral code is a long number starting with "1-" followed by a long number.
It's better to contact The Care List and sign up the Home Care Agreement BEFORE you tell your old provider you're leaving. This will give you the opportunity to be setup with The Care List so that you can start receiving services straight away after leaving the old provider, without having a break in service.

3. Agree on an Exit date with your old provider

When you contact your old provider you can discuss the "exit" date with them. The Care List will set a "start" date on the day following the exit date. This will ensure you have no break in services and subsidies.

Once you have agreed on an exit date with your old provider, The Care List will inform the Government of your start date with The Care List. From this point forward the Government will start paying subsidies to The Care List on your behalf.
Be careful not to leave a time lag between the time you finish with your old Provider and when you start services with your new one. If you're a Care List client we will keep track of these dates for you.

If you're not happy with the current care you're getting, we can help you switch.

If you’d like to get our free information kit register below or call us on 1300 939 458.

4. Finishing off with the old provider

Any money that has not been used by your current Provider when you leave, must be handed over to The Care List. However, this does not happen overnight. Your old Provider must give you a final account within 56 days from the exit date. This will be followed by a transfer of funds to The Care List 2 weeks later.
While the old provider can take up-to 70 days to transfer outstanding funds, The Care List will contact your old provider and get an indication of how much unspent funds remain. The Care List will continue to provide regular services to you while awaiting these unspent funds.

5. Other matters to be mindful of

Check the fine print of your Home Care Agreement with the previous provider to see if your previous Provider has an exit fee. A provider must detail in your Home Care Agreement how much they will charge in exit fees and they must also notify the Department. If they haven't done so they are not allowed to charge you any fee to leave.
If all the money in your care package has been spent, the Provider is NOT allowed to charge you an exit fee. In other words they cannot charge you from your private funds, only from the held funds in your home care package account.

6. How does The Care List compare with some other not-for profit home care package providers?

Below is a table showing the fees charged by The Care List in comparison to other well known home care package providers for a Package Level 1.
Despite charging the lowest fee, The Care List provides great care. We also boast the lowest case load per case manager thus ensuring that you get more attention from your case manager at The Care List than you would from any other provider.
Fee Description The Care List Care Connect Anglicare Baptist Care KinCare
Package Level 1 comparison
Care Management 20% 14.5% 20% 13% 15%
Package Management Nil 14.5% 6% 8.5% 10%
Total Monthly Fee 20% 29% 26% 21.5% 25%
Exit Fee Nil $499 $450 $250 Nil
Basic Daily Fee Nil Nil Nil $1 per day $3.65 per day
Package Level 2 comparison
Care Management 20% 14.5% 20% 17% 18%
Package Management Nil 14.5% 6% 10% 11%
Total Monthly Fee 20% 29% 26% 21.5% 29%
Exit Fee Nil $499 $450 $250 Nil
Basic Daily Fee Nil Nil Nil $1 per day $3.65 per day
Package Level 3 comparison
Care Management 20% 14.5% 20% 12% 14%
Package Management Nil 14.5% 7% 10% 11%
Total Monthly Fee 20% 29% 26% 22% 25%
Exit Fee Nil $499 $450 $250 Nil
Basic Daily Fee Nil Nil Nil $1 per day $3.65 per day
Package Level 4 comparison
Care Management 20% 14.5% 20% 11.5% 14%
Package Management Nil 14.5% 7% 10% 11%
Total Monthly Fee 20% 29% 27% 21.5% 25%
Exit Fee Nil $499 $450 $250 Nil
Basic Daily Fee Nil Nil Nil $1 per day $3.65 per day

The Care List sets the standards
for Home Care Providers

We are very proud knowing that our clients receive the best care. 

The Care List offers its members genuine choice about when, how and what care services are received. We work collaboratively with you and anyone else who is involved in your care to draw up a plan that prioritises services so you can live at home safely and comfortably.

Choosing a Home Care Package Provider is a big decision, and there are many items to consider ensuring you have made the best choice for yourself or your loved one. The Care List is here to help you every step of the way.
At The Care List, we have set up an open and transparent organisation based on experience. The care we provide is an essential ingredient to success. We are here to help; if you have any questions or would like some more information, please feel free to call one of our care consultants.

Contact

Address:
PO Box 973
Glebe NSW 2037
Phone:
1300 939 458
Email:
tclsupport@thecarelist.com.au

Approved By

The Care List acknowledges and pays its respects to the Traditional Custodians of the lands on which our offices and staff are located across Australia and their continuing connection to land, sea and Community. The Care List also pay respects to all Elders past, present and emerging.
phone-handsetchevron-down