If you had certain support workers already in place before starting with your package provider and the provider allows it, you may be able to retain these support workers. They will need to meet with certain conditions as required under the Aged Care Act. These conditions may include having an ABN, offering their services to the public in general, having insurances and police checks, where necessary, required qualifications e.g. a Cert III or IV in Aged Care, Infection Prevention Control training etc. The Care List strongly advocates the maintenance of existing support workers where possible. We believe the fewer the disruptions in routine to a client, the better it is for the clients wellbeing.
The Case Manager will contact any existing support workers that you wish to retain and ensure services can continue without disruption, collect their necessary details for payment of invoices etc.
Where you do not already have a support worker, the case manager will organise a support worker for you. In doing so the case manager may consult with you on certain aspects such as gender preference of the worker, what day of week and time of day is convenient for the support worker to come, whether they are any specific instructions that need to be given the worker to follow etc.